Fees/Terms and Conditions

Fees/Terms and Conditions

Fees:

We will be pleased to give you a quotation for your chosen mediator after we have had the opportunity of discussing the details of the potential mediation with you. The fees quoted to you will be the total fees you will be asked to pay for the mediator’s services. There are no additional booking or administration fees.

Terms:

Invoices

  1. Invoices are payable within 14 days of the date of issue.
  2. Where an invoice is issued to and payable by the solicitors’ firm instructed by a party, settlement of those invoices is not conditional on them being in funds from their clients. The same applies to invoices issued to mediation providers.
  3. Where invoices are issued to parties (as opposed to their solicitors) the solicitors for each party undertake to meet any default in payment by their respective clients within 7 days of a written request.

Cancellation:

If any Party cancels the Mediation, the following proportion of the Mediator Fee will be payable by each Party:

  1. If the cancellation is made two or less working days before the date of the Mediation, the full Mediator Fee including any preparation time; or
  2. If the cancellation is made three to five working days before the date of the Mediation, 50% of the Mediator Fee including any preparation time; or
  3. If the cancellation is made six to ten working days before the date of the Mediation, 25% of the Mediator Fee with no preparation time;

in each case without prejudice to a Party’s right to recover such sums from any Party it may consider to be at fault for the cancellation.

Complaints Procedure:

We recognise that from time to time clients may feel that the service levels offered by Independent Mediators do not meet their expectations. In those circumstances please contact David Douglas or Nicky Doble who will provide you with a copy of our complaints procedure.

All our members are listed as top mediators in Chambers & Partners and Legal 500 2016.

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