Fees & Terms

Fees:
We will be pleased to give you a quotation for your chosen mediator after we have had the opportunity of discussing the details of the potential mediation with you.
The fees quoted to you will be the total fees you will be asked to pay for the mediator's services. There are no additional booking or administration fees.

Terms:
Invoices

1)	Invoices are payable within 14 days of the date of issue. Late payments carry interest at the rate of 3% above base rate of Barclays Bank.
2)	Where an invoice is issued to and payable by the solicitors' firm instructed by a party, settlement of those invoices is not conditional on them being in funds from their clients. The same applies to invoices issued to mediation providers.
3)	Where invoices are issued to parties (as opposed to their solicitors) the solicitors for each party undertake to meet any default in payment by their respective clients within 7 days of a written request.

Cancellation:

1)	In the event that one or other of the Parties cancels the mediation, the following proportion of the agreed fees will be payable;
a)	If the cancellation is made less than twenty four hours before the date of the mediation, the full fees will be due and payable by each party, without prejudice to a Party's right to recover such sums from any Party it may consider to be at fault for the cancellation.
b)	If the cancellation is made less than four working days before the date of the mediation, half the fees will be due and payable by each party, without prejudice to a Party's right to recover such sums from any party it may consider to be at fault for the cancellation.

Complaints Procedure:

1)	We recognise that from time to time clients may feel that the service levels offered by Independent Mediators do not meet their expectations. In those circumstances please contact David Douglas who will provide you with a copy of our complaints procedure.

Code of Conduct:

1)	Independent Mediators operate to the European Code of Conduct for Mediators. A copy of the code may be obtained from the Administration Office.

Continuing Professional Development Programme:

1)	Independent Mediators take professional development very seriously. We strive to maintain the exceptional standards clients have come to expect from our members. Members undertake a comprehensive and ongoing CPD programme. A copy of the programme may be obtained from the Administration Office.